Purpose: To increase performance through stronger connection among the organization, its people and its customers.
Many organizations seem to forget the connection between customers, employees, and financial results. If you want to have great business results, you need to have customers who love your products and services ─ customers who believe that they're getting excellent treatment from the company. In order to do that, you need to have employees who are motivated, committed, and using their talents on behalf of the organization.
The quality of the interaction with and among employees drives the quality of the products and services. A focus on treating employees with genuine warmth, dignity and respect pays off in how customers are treated and consequently in how the business performs.
The best companies are able to get extraordinary results from their people because they lead with people-centered values. Values come first. After clearly identifying and defining core values, these companies ensure that their business strategy is consistent with people’s values. This violates the “business first” mentality so common in today’s organizations. But by doing things this way, successful, enduring companies have been able to align their purpose with the spirit of their employees, capturing their emotional as well as intellectual energies.
This program provides a roadmap for how to align business purpose with the values people resulting in a release of energy that translates into sustainable results.
Key Topics:
♦ Historical Perspective for "Getting Results"
♦ Designing Strategy
♦ Companies with Balanced Approaches
♦ Values - What Are We Really Talking About
♦ What Balanced Companies Do
♦ Values in Action
♦ Overcoming Roadblocks
♦ Creating a More Balanced Organization
Program Length: 1/2 Day
Audience: In-tact groups seeking to improve how they operate and execute
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