LEADERSHIP ADVANTAGE
CLIENT READING LIST
TABLE OF CONTENTS
Understanding Human Behavior and The Big Picture
Understanding Strategy
Understanding Organizations and Change
Understanding Leadership
Understanding Teams & Teamwork
Understanding Emotional Intelligence
Understanding Talent Management
Understanding Executive Coaching
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Understanding Human Behavior and The Big Picture
Bateson, Gregory. Steps to an Ecology of Mind. New York: Ballantine Books, 1972.
Bohm, David. Wholeness and the Implicate Order. New York: Routledge, 1980.
Braithwaite, R.B. Scientific Explanation: A Study of the Function of Theory, Probability and Law in
Science. Cambridge University Press, 1953.
Gardner, Howard. The Mind’s New Science: A History of the Cognitive Revolution. New York: Basic
Books, 1985.
Gadamer, Hans-Georg. Truth and Method (2nd rev. ed). New York: Continuum, 1994 (Original 1960).
Gazzaniga, Michael S., et al. Cognitive Neuroscience: The Biology of the Mind. (2nd ed) New York:
Norton, 2002.
Heidegger, Martin. Being and Time. New York: Harper & Row. 1962. (Original 1927)
Krishnamurti, J. Freedom from the Known. San Francisco: Harper & Row, 1969.
Kuhn, Thomas. The Structure of Scientific Revolutions (3rd ed). Chicago: University of Chicago
Press, 1996.
Lafferty, Clayton J. and Lafferty, Lorraine F. Perfectionism: A Sure Cure for Happiness. Plymouth,
MI: Source Publishing 1996
Lewis, Thomas et al. A General Theory of Love. New York: Vintage Books, 2000.
Maturana, H, and Varela, J. The Tree of Knowledge: The Biological Roots of Human Understanding
(Revised Edition). Boston: Shambala, 1992.
Pask, G. The Cybernetics of Human Learning and Performance. London: Hutchinson, 1975.
Polanyi, M. The Tacit Dimension. New York: Doubleday, 1967.
Richardson, George P. Feedback Thought in Social Science and Systems Theory. State College,
PA:U of Pennsylvania Press. 1991.
Seligman, Martin E.P. Authentic Happiness. New York: Free Press 2002.
Senge, Peter. The Fifth Discipline. New York: DoubleDay, 1990.
Senge, Peter, C., Scharmer, Otto C., Jaworski, Joseph, and Flowers, Betty Sue. Presence: Human
Purpose and the Field of the Future. New York: Doubleday, 2004.
Schon, Donald A. The Reflective Practitoner: How Professionals Think in Action. New York: Basic
Books, 1983.
Stacey, Ralph D. Complexity and Creativity in Organizations. San Francisco: Berrett-Koehler, 1996.
Stillings, Neil A., et al. Cognitive Science: An Introduction. 2nd ed. Cambridge: MIT P, 1995.
Von Foerster, Heinz. Understanding Understanding: Essays on Cybernetics and Cognition. New
York: Springer-Verlag, 2003.
Wilber, Ken. A Brief History of Everything. Boston: Shambala, 1996.
Wittgenstein, Ludwig. Philosophical Investigations. New York: Macmillan, 1953.
Zuboff, S. In the Age of the Smart Machine: The Future of Work and Power. New York: Basic Books,
1998.
Understanding Strategy
Byrne, J.A. "Strategic Planning," Business Week, August 26, 1996.
Gadiesh, O., & J.L. Gilbert. "Profit Pools: A Fresh Look at Strategy," Harvard Business Review,
May-June 1998. <www.hbsp.harvard.edu>
Ghemawat, P. Competition and Business Strategy in Historical Perspective. Harvard Business
School Publishing. 1997.
Hamel, G. "Strategy as Revolution," Harvard Business Review, July-August 1996.
Hamel, G., & C.K. Prahalad. Competing for the Future. Harvard Business School Press, 1994.
Kaplan, R.S. & D.P. Norton. The Strategy-Focused Organization: How Balanced Scorecard
Companies Thrive in the New Business Environment, Harvard Business School Press 2001.
<www.bscol.com>
Kaplan, R. S. & D. P. Norton. The Balanced Scorecard: Translating Strategy into Action. Harvard
Business School Press, 1992.
Kay, J. Why Firms Succeed. Oxford University Press. 1995.
Mintzberg, H., B. Ahlstrand & J. Lampel. Strategy Safari: A Guided Tour Through the Wilds of
Strategic Management. The Free Press, 1998.
Porter, M. "What is Strategy?" Harvard Business Review, November-December 1996.
Porter, M. Competitive Strategy: Techniques for Analyzing Industries and Competitors. The Free
Press, 1980.
Slywotzky, A. J. & D. J. Morrison. "The Profit Zone: How Strategic Business Design Will Lead You
to Tomorrow’s Profits," Times Business ,1997.
Understanding Organizations and Change
Argyris, Chris, 1993. Knowledge for Action: A Guide to Overcoming Barriers to Organizational
Change. San Francisco: Jossey-Bass.
Aronowitz, Stanley & Jonathan Cutler (Eds.). Post-Work: the Wages of Cybernation. Routledge, 1997.
Aronowitz, Stanley & William Defazio: The Jobless Future: Sci-Tech and the Dogma of Work.
University of Minnesota Press, 1995.
Asher, Don. "Generations: How They Fit In, How They Stand Out," San Francisco Examiner, March
24, 1999
Beck, Nuala. Shifting Gears: Thriving in the New Economy. Harpercollins Canada, 1998.
Becker, B., Huselid, M. "High Performance Work Systems and Firm Performance: a Synthesis of
Research and Managerial Implications," in Research in Personnel and Human Resources
Management, G. R. Ferris (ed.), no. 16 (1998), 53-101.
Bilmes, L., Wetzker, K., and Xhonneux, P., "Value in Human Resources," Financial Times, 10
February 1997, 10.
Boyett, Joseph H. & Henry P. Conn. Workplace 2000: The Revolution Reshaping American
Business. Dutton, 1991.
Bridges, William: Job Shift: How to Prosper in a Workplace Without Jobs. Perseus Books, 1994.
Buckingham, Marcus and Curt Coffman. First Break All the Rules: What the World’s Greatest
Managers Do Differently. Simon & Schuster, 1999.
Coffman, Curt & Gonzalez-Molina, Gabriela . Follow This Path: How the World’s Greatest
Organizations Drive Growth by Unleashing Human Potential. Warner Books, 2002.
Collins, James C. and Jerry I. Porras. "Built to Last: Successful Habits of Visionary Companies," New
York: HarperBusiness, 1994.
Collins, J. "Good to Great: Why Some Companies Make the Leap…and Others Don’t," Harper
Business, (2001).
Coolidge, Shelley Donald. "Generations Apart," The Christian Science Monitor, August 9, 1999.
Gendron, Marie. "Keys to Retaining Your Best Managers in a Tight Job Market," Harvard
Management Update (June 1998): 1-4.
Grantham, Charles E. The Future of Work: The Promise of the New Digital Work Society. McGraw-
Hill Professional Publishing, 1999.
Hampden-Turner, Charles M. and Fons Trompenaars. Building Cross-cultural Competence: How to
Create Wealth from Conflicting Values, 2000.
Hay Group, 1998-1999 "Employee Attitudes Study," HR/OD, (December 1, 1998).
Herman, Roger E. Keeping Good People: Strategies for Solving the #1 Problem Facing Business
Today. Oakhill Press, 1999
Herzberg, Frederick. "One More Time: How Do You Motivate Employees?" Harvard Business
Review. (1968, 1976).
Kaye, Beverly and Sharon Jordan-Evans. Love ‘Em or Lose ‘Em: Getting Good People To Stay.
Berrett-Kockler Publishers, 1999.
Klobucar Logan, Jill. Retention “Tangibles and Intangibles”, ASTD’s Training & Development, April
2000.
Kruger, Pamela and Katharine Mieszkowski. "Stop the Fight," Fast Company, No. 17, p. 93,
September 1998.
Lipton, Mark. Guiding Growth: How Vision Keeps Companies on Course, 2003.
Matathia, Ira, & Marian Salzman. Next: Trends for the Near Future. Overlook Press, 1999.
Pfeffer, J. The Human Equation: Building Profits by Putting People First. Harvard Business School
Press, (1998).
Pfeffer, J., O’Reilly, C., Hidden Value: How Great Companies Achieve Extraordinary Results with
Ordinary People. Boston: Harvard Business School Press, 2000.
Pfeffer, J., Sutton, R.I. The Knowing-Doing Gap: How Smart Companies Turn Knowledge into
Action. Harvard Business School Press, 2000.
Rifkin, Jeremy. The End of Work: The Decline of the Global Labor Force and the Dawn of the
Post-Market Era. Putnam, 1995.
Seligman, Martin. Learned Optimism. New York: Alfred A. Knopf.
Smart, Bradford D., Ph.D. Topgrading: How Leading Companies Win by Hiring, Coaching and
Keeping the Best People. Prentice Hall Press, 1999
Smith, J. Walker and Ann S. Clurman. Rocking the Ages: The Yankelovich Report on Generational
Marketing. 1998.
Welbourne, T., Andrews, A. "Predicting Performance of Initial Public Offering Firms: Should HRM Be
in the Equation?” Academy of Management Journal, 38 (1996): 891-919.
Zemke, Ron; Claire Raines and Bob Filipczak. Generations at Work : Managing the Clash of
Veterans, Boomers, Xers, and Nexters in Your Workplace, Amacom, 2000.
Understanding Leadership
Allport, Gordon, P. E.Vernon, and Gardner Lindzey. Study of Values. Houghton Mifflin, 1960.
Argyris, Chris, and Don Schon. Theory in Practice Learning. Jossey-Bass, 1982.
Ashford, Susan J., and Anne S. Tsui. “Self-Regulation for Managerial Effectiveness: The Role of Active
Feedback Seeking”. Academy of Management Journal, 34, no. 2: 251-280, 1991.
Badaracco, J.L., Jr. "The Discipline of Building Character," Harvard Business Review (1998): 115-124.
Bandura, A., "Self-Efficacy Mechanism in Human Agency," American Psychologist, 1982. 37, 122-147.
Barr, L., and N. Barr. Leadership Development: Personality and Power. Eakin Press, 1994.
Barsade, Sigal G. Ward, Andrew J., et al. "To Your Hearts Content: A Mode of Affective Diversity in
Top Management Teams," Administrative Science Quarterly, 45 (2000); 802-836.
Bennis, W. & Nanus, B. 1985. Leaders: Strategies for Taking Charge. New York: HarperCollins.
Bennis, W. On Becoming a Leader. Addison Wesley, 1994.
Bossidy, Larry & Ram Charan. Execution: The Discipline of Getting Things Done, 2002.
Boyatzis, Richard, Daniel Goleman and Annie McKee, Primal Leadership: Realizing the Power of
Emotional Intelligence. Boston: Harvard Business School Press, 2002.
Boyatzis, Richard, and David Kolb. Feedback and Self-Directed Behavior Change. Sloan School of
Management, 1969.
Boyatzis, Richard. The Competent Manager: A Model for Organizational Effectiveness. New York:
Wiley-Interscience, 1982.
Bridges, W., The Character of Organizations: Using Jungian Type in Organizational Behavior.
Davies-Black Publishing, 1992.
Buckingham, Marcus & Donald O. Clifton, PhD. Now Discover Your Strength, 2001.
Buckingham, Marcus, & Curt Coffman. First, Break All the Rules: What the World’s Greatest
Managers Do Differently. Simon & Schuster, 1999.
Byrne, John. "CEO Disease." Business Week, 1 April 1991, 52-59.
Cherniss, Cary and Daniel Goleman, eds. The Emotionally Intelligent Workplace. San Francisco:
Jossey-Bass, 2001).
Cherniss, Cary and Mitchell Adler. Promoting Emotional Intelligence in Organizations: Make Training
in Emotional Intelligence Effectivenwess. Washington, DC: American Society for Training and
Development, 2000.
Collins, J. Good to Great: Why Some Companies Make the Leap and Others Don’t. Harper Collins,
2001.
Collins, J., Porras, J.I. "Building Your Company’s Vision," Harvard Business Review, September
(1996).
Conway, James and Allen Huffcutt, Allen. "Psychometric Properties of Multi-Source Performance
Ratings: A Meta-analysis of Subordinate, Supervisor, Peer and Self-Ratings," Human Performance,
10, no. 4 (1977): 331-360.
Cooper, R.K. & Sawaf, A. Executive EQ: Emotional Intelligence in Leadership & Organizations.
Grosset/Putnam: 1997.
Cramer, Kathryn. When Faster-Harder-Smarter is Not Enough: Six Steps for Achieving What You
Want in a Rapid Fire World, (2001).
Drucker, Peter. The Essential Drucker. Harper Business, (2001).
Drucker, Peter. Post-Capitalist Society. Harper Collins (1993).
Fitzgerald, Catherine, & Kirby, Linda K. Developing Leaders. Davies- Black Publishing. 1997.
Fordham, Freida. An Introduction to Jung’s Psychology. Penguin Books. 1996.
Frederickson, B. "What Good are Positive Emotions?" Review of General Psychology, 2, (2001);
300-319.
Fusaro, P.C., & Miller, R.M. What Went Wrong at Enron: Everyone’s Guide to the Largest Bankruptcy
in U.S. History, John Wiley & Sons, (2002).
Gardner, H., Csikszentmihalyi, M., & Damon, W. Good Work: When Excellence and Ethics Meet.
Basic Books, 2001.
Gardner, H.. Leading Minds: Anatomy of Leadership. New York: BasicBooks, 1995.
George, Jennifer M. "Leader Positive Mood and Group Performance: The Case of Customer Service."
Journal of Applied Psychology 25, no. 9 (1995): 778-794.
George, Jennifer M. "Emotions and Leadership: The Role of Emotional Intelligence," Human Relations
53, no. 8 (2000): 1027-1055.
Gillespie, J. "The Moral Reasoning of Corporations: A Normative Analysis." Paper presented at the
Society for Business Ethics Annual Meeting, August 7-10, Boston MA, 1997.
Goffee, R. & Jones, G. "Why Should Anyone be Led by You?" Harvard Business Review, 2000.
Goldsmith, M., Lyons, L. & Freas, A. Coaching for Leadership. San Francisco: Jossey-Bass.2000.
Goleman, D. Working with Emotional Intelligence. New York: Bantam Books. 1998
Goleman, Daniel. Vital Lies, Simple Truths: The Psychology of Self-Deception. Simon and Schuster,
1985.
Goleman, Daniel, Richard Boyatzis, and Annie McKee. Primal Leadership. Harvard Business School
Press, 2002.
Goleman, D. "What makes a leader?" Harvard Business Review. 1998
Goleman, D. "Leadership that gets results, " Harvard Business Review, 2000
Harshman, E.F. & Harshman, C.L. "Communicating with Employees: Building on an Ethical Foundation,"
Journal of Business Ethics, 19 (1999): 3-19.
Heifitz, R., Leadership Without Easy Answers. Belknap Press, 1994.
Heifetz, R.A. & Laurie, D.L. "The Work of Leadership." Harvard Business Review, 1997.
Heifetz, Ronald A & Martin Linskey. Leadership on the Line: Staying Alive Through the Dangers of
Leading, 2002.
Hersey, P., & Blanchard, K. 1977. Management of Organizational Behavior: Utilizing Human
Resources (3rd ed.). Englewood Cliffs, NJ: Prentice-Hall.
Harshman, E. F. & Harshman, C.L., "Leadership in Business and the Ethical Dilemma, A View Through
the Eyes of the Fish," Research in Ethical Issues in Organizations, 2 (2000): 129-159.
Hesselbein, Goldsmith and Beckhard. The Leader of the Future. The Peter F. Drucker Foundation for
Non-Profit Management, Jossey-Bass, 1996.
Huselid, M. “The Impact of Human Resource Management Practices on Turnover, Productivity, and
Corporate Financial Performance,” Academy of Management Journal ,38 (1995): 645.
Jackall, R. “Moral Mazes: Bureaucracy and managerial work.” In P.J. Frost, V. Mitchell & W.R. Nord
(Eds.), Organizational Reality: Reports from the Firing Line. Harper Collins (1992).
Jung, C.G. "Psychological Types," (H.G. Baynes, trans., revised by R. F. C. Huss), The Collected
Works of C. G. Jung. Volume 6, Princeton University Press, 1971.
Katzenbach, J. Peak Performance: Aligning the Hearts and Minds of your Employees. Harvard
Business School Press, (2000).
Kegan, R. & Lahey, L. L. How the Way We Talk Can Change the Way We Work. Jossey-Bass, 2000.
Kegan, R. 1982. The Evolving Self: Problem and Process in Human Development. Cambridge, MA:
Harvard University Press.
Kelner Jr., Stephen P., Rivers, Christine A., and O’Connell, Kathleen H. Managerial Style as a
Behavioral Predictor of Organizational Climate. Boston: McBer & Company, 1996.
Kesslin, K. "Maximizing Leadership Gifts," Executive Talent, 2001
Kilburg, R.R. Executive Coaching: Developing Managerial Wisdom in a World of Chaos. Washington
DC: American Psychological Association, 2000
Kilburg, R.R. "Coaching and Executive Character: Core Problems and Basic Approaches," Consulting
Psychology Journal: Practice and Research, 49 (4), 281-299. 1997.
Koestenbaum, P. Leadership: The Inner Side of Greatness. Jossey-Bass (1991).
Kotter, J. 1990. "What leaders really do," Harvard Business Review.
Kousez, James S., Barry Z. Posner, James M. Kouzes, & Tom Peters. Credibility: How Leaders Gain and Lose It, Why People Demand It, (2003).
Kouzes, J.M., & Posner, B. Z., The Leadership Challenge : How to Get Extraordinary Things Done in Organizations; Jossey-Bass (1987).
Lassiter, David. Users Guide to 360 Feedback. Instructional Performance Journal, 1996.
Lassiter, David. Dangers of Using 360 Feedback for Performance Appraisal. HR Executive, 1997.
Lawrence, Paul R., & Nohria, Nitin (2002), Driven: How Human Nature Shapes Our Choices, Jossey-Bass.
Lee, J., Miller, D., “People Matter: Commitment to Employees, Strategy and Performance in Korean Firms,” Strategic Management Journal 10 (1999): 579.
Lencioni, Patrick. The Four Obsessions of an Extraordinary Executive, (2000).
Lencioni, Patrick. Death by Meeting: A Leadership Fable...About Solving the Most Painful Problems in Business, (2004).
Lovallo, Dan, and Kahneman, Daniel; Delusions of Success: How Optimism Undermines Executives’ Decisions, Harvard Business Review, July 2003.
McClelland, D. C. (1984), Motives, Personality and Society, New York: Praeger.
McClelland, D. C., and Burnham, D. (Jan/Feb 1995), Power is the Great Motivator, Harvard Business Review, 73, No. 1: 126-139.
McClelland, David; Identifying Competencies with Behavioral-event Interviews, Psychological Science 9 (1998): 331-339.
McEvoy, Glenn M. and Richard Beatty. Assessment Centers and Subordinate Appraisals of Managers: A Seven Year Examination of Predictive Validity. Personnel Psychology, 42: 37-52, 1989.
McGregor, D. M., “The human side of the enterprise.” Management Review, November (1957).
Meyerson, Debra. Tempered Radicals: How People Use Difference to Inspire Change at Work, (2001).
Myers, I. B., M. H. McCaulley, N. L. Quenk, and A. L. Hammer, MBTI manual: A Guide to the Development and use of the Myers-Briggs Type Indicator (3rd ed.), Consulting Psychologists Press, Inc., 1998.
Patterson, Kerry, Joseph Grenny, Ron McMillan & Al Switzler. Crucial Confrontations, (2005).
Patterson, Kerry, Joseph Grenny, Ron McMillan, Al Switzler & Stephen R. Covey. Crucial Conversations: Tools for Talking When Stakes Are High, (2002).
Pilette, P.C. & Wingard, E. Strengthening the executive’s leadership skills through coaching. In J.E. Lowery (Ed.), Culture Shift; A Leader’s Guide to Managing Change in Health Care. (pp. 187-205). American Hospital Association. 1997.
Robinson, D., & Garratt, C., Introducing Ethics, Icon Books UK (1999).
Rosen, Robert, Patricia Digh, Marshall Singer & Carl Phillips. Global Literacies: Lessons on Business Leadership and National Cultures, (2000).
Schaffer, R. H., Demand Better Results –and Get Them. Harvard Business Review, 1991.
Schneider, Benjamin, and D.E. Bowen, Winning the Service Game, Harvard Business School Press, 1995.
Schon, D.A. Educating the Reflective Practitioner. San Francisco: Jossey-Bass. 1987.
Seligman, Martin E.P.; Schulman, Peter, The People Make the Place, Personnel Psychology 40 (1987):437-453.
Seligman, Martin E.P.; Learned Optimism, New York: Simon & Schuster Inc., 1998.
Seligman, Martin E.P.; Authentic Happiness, New York: Simon & Schuster Inc., 2002.
Seligman, Martin. Learned Optimism: How to Change Your Mind and Your Life. Alfred Knopf, 1991.
Senge, P. The Fifth Discipline: The Art and Practice of the Learning Organization. New York: Doubleday. 1990
Shaw, R.B., Trust in the Balance: Building Successful Organizations on Results, Integrity and Concern, Jossey-Bass (1997).
Stuart, Peggy. What Does the Glass Ceiling Cost You? Personnel Journal, 71, no. 11 (1991): 70-80.
Tieger, Paul & Barbara Barron-Tieger. Do What You Are: Discover the Perfect Career for You Through Secrets of Personality Types, (2001).
Trevino, L. K. A cultural perspective on changing and developing organizational ethics. Research in Organizational Change and Development, 4,(1990): 195-230.
Walters, G., The Isolated Executive: How Executive Coaching Can Help, in Executive Coaching, Practices & Perspectives, Fitzgerald, C. and J. G. Berger, eds., Davis-Black Publishing, Inc. 2002.
Watkins, Michael. The First 90 Days: Critical Success Strategies for New Leaders at All Levels, (2003).
Wilkins, A.K. Developing Corporate Character. Jossey-Bass (1989)
Weitzel, Sloan. Feedback that Works. Center for Creative Leadership, 2000.
Williams, Daniel; Leadership for the 21st Century: “Life Insurance Leadership Study” (Boston: LOMA/Hay Group, 1995).
Young, D. P., and N. M. Dixon; Helping Leaders Take Effective Action: A Program Evaluation. The Center for Creative Leadership, 1996.
Zander, Rosamund Stone, and Benjamin Zander, The Art of Possibility: Transforming Professional and Personal Life (Boston: Harvard Business School Press, 2000)
Zenger, John H. & Joseph Folkman. The Extraordinary Leader, (2002).
Understanding Teams & Teamwork
Ashkansy, Neal M., Charmine E.J. Hartel, and Wilfred J. Zerbe, Emotions in the Workplace: Research, Theory and Practice (Westport, CT: Quorum Books, 2000), 221-235.
Barsade, Sigal G., Andrew J. Ward, et al. To Your Heart’s Content: A Mode of Affective Diversity in Top Management Teams, Administrative Science Quarterly 45 (2000): 802-836.
Boyatzis, Richard The Competent Manager: A Model for Organizational Effectiveness (New York: Wiley-Interscience, 1982).
Cherniss, Cary and Daniel Goleman, eds., The Emotionally Intelligent Workplace (San Francisco: Jossey-Bass, 2001).
Cherniss, Cary and Mitchell Adler, Promoting Emotional Intelligence in Organizations: Make Training in Emotional Intelligence Effective (Washington, DC: American Society for Training and Development, 2000).
Clouse, R. W., and K.L. Spurgeon, Corporate Analysis of Humor, Psychology: A Journal of Human Behavior 32 (1995): 1-24.
Dorsett, Lynn, A Week in a Digital Collaboration Space, Training and Development, January, 2001.
Druskat, Vaness Urch and Steven R. Wolff, Building the Emotional Intelligence of Groups, Harvard Business Review, March 2001, 82-90.
Duarte, Deborah and Nancy Tennant Snyder, Mastering Virtual Teams, Second Edition, Jossey-Bass, 2001.
Eagleton, Harry and Judy Rice, The Fieldbook of Team Interventions, HRD Press,1996.
Fisher, C.D., and C.S. Noble, Emotion and the Illusory Correlation Between Job Satisfaction and Job Performance (paper presented at the second Conference on Emotions in Organizational Life, Toronto, August 2000.)
George, Jennifer, Leader Positive Mood and Group Performance: The Case of Customer Service, Journal of Applied Psychology 25, no. 9 (1995): 778-794.
Goleman, Daniel, Working with Emotional Intelligence (New York: Bantam, 1998).
Goldsmith, Marshall, Team Building Without Time Wasting, Keilty, Goldsmith & Company, 1998.
Horn, Art, Gifts of Leadership: Team Building Through Focus and Empathy; Stoddart Publishing Co. Limited: 1997
Katzenbach, Jon R. and Douglas K. Smith, The Wisdom of Teams (Boston: Harvard Business School Press, 1993).
Katzenbach, Jon R., and Douglas K. Smith, The Discipline of Teams, Harvard Business Review, March-April, 1993.
Kiser, Kim, Working on World Time, Kim Kiser, in Training Magazine, March 1999.
Lencioni, Patrick. Five Dysfunctions of a Team, (2002).
Lipnack, Jessica and Jeffrey Stamps, Virtual Teams, American Society for Training and Development. 2000.
McClelland, David, Identifying Competencies with Behavioral-Event Interviews, Psychological Science 9 (1998): 331-339.
Schneider, Benjamin, and D.E. Bowen, Winning the Service Game, (Boston: Harvard Business School Press, 1995).
Scholtes, Peter R., The Team Handbook, Joiner Associates, 1988.
Seligman, Martin, Learned Optimism (New York: Alfred A. Knopf).
Spencer, Lyle and S. M. Spencer Competence at Work: Models for Superior Performance (New York: John Wiley & Sons, Inc.).
Zander, Rosamund Stone, and Benjamin Zander, The Art of Possibility: Transforming Professional and Personal Life (Boston: Harvard Business School Press, 2000).
Understanding Emotional Intelligence
Boyatzis, R. The Competent Manager: A Model for Effective Performance. John Wiley and Sons: 1998.
Cherniss, Cary and Mitchell Adler, Promoting Emotional Intelligence in Organizations: Make Training in Emotional Intelligence Effective (Washington, DC: American Society for Training and Development, 2000).
Cooper, R.K. & Sawaf, A., Executive EQ: Emotional Intelligence in Leadership & Organizations; Grosset/Putnam. 1997.
Epstein, Seymour, Ph.D., Constructive Thinking: The Key to Emotional Intelligence; Praeger Publishers; 1998.
Fisher, C.D., and C.S. Noble, Emotion and the Illusory Correlation between Job Satisfaction and Job Performance (paper presented at the second Conference on Emotions in Organizational Life, Toronto, August 2000.)
Goleman, Daniel, Working with Emotional Intelligence: Why It Can Matter More Than IQ; Bantam Books: 1998.
McClelland, D. C., Identifying Competencies with Behavioral-Event Interviews; Psychological Science, 9(5), 331-339; 1999.
Mayer, J.D., Salovey, P., The intelligence of emotional intelligence. Intelligence, 17, 433-442. 1993.
Mayer, J.D., Salovey, P., Emotional Intelligence and the Construction and Regulation of Feelings. Applied and Preventive Psychology, 4, 197-208. 1995.
Salovey, P. & Sluyter, D.J. (Eds.), Emotional Development and Emotional Intelligence; Basic Books; 1997.
Segal, Jeanne, Ph.D., Raising Your Emotional Intelligence: A Practical Guide; Henry Holt and Company, Inc.; 1997
Seligman, Martin E.P., Ph.D., Learned Optimism: How to Change Your Mind and Your Life; Pocket Books; 1990.
Steiner, Claude, Ph.D., Achieving Emotional Literacy: A Personal Program to Increase Your Emotional Intelligence; Simon & Schuster; 1997.
Weisinger, Hendrie, Ph.D., Emotional Intelligence at Work; San Francisco: Jossey Bass, 1998.
Understanding Talent Management
Adler, L. Hire With Your Head- Using Power Hiring To Build Great Companies. New York, NY: John-Wiley. 2002
Charan, Ram, Drotter, Stephen, and Noel, James; The Leadership Pipeline - How to Build the Leadership-Powered Company. San Francisco, CA: Jossey-Bass. 2001
Citrin, J. M. & Smith, R.A. The Five Patterns of Extraordinary Careers. New York, NY: Crown Business. 2003
Deems, R. S. Hiring: How to Find and Keep the Best People. Career Press. 1999
Kaye, B. & Jordan-Evans, S. Love 'Em or Lose 'Em: Getting Good People To Stay. San Francisco, CA: Barrett-Koehler. 1999
Klinvex, K.C., O'Connell, M.S., & Klinvex, C.P. Hiring Great People. McGraw-Hill Companies. 1999
Michaels, E., Handfield-Jones, H., & Axelrod, B. The War for Talent. Boston, MA: Harvard Business School Press. 2001
Understanding Executive Coaching
Altier, W. J. The executive coach. Executive Excellence, 6(10), 11-12, 1989.
Blanchard, K. and D. Shula, Everyone’s a Coach; Zondervan Publishing House, 1996.
Buckingham, Marcus, & Curt Coffman. First, Break All the Rules: What the World’s Greatest Managers Do Differently; Simon & Schuster, 1999.
Diedrich, R. C. An Iterative Approach to Executive Coaching. Consulting Psychology: Practice and Research, 48(2), 61-66, 1996.
Douglas, C.A. and C. D. McCauley. A Survey on the Use of Formal Developmental Relationships in Organizations. Issues and Observations, 17 (1– 2), 6-9, 1997.
Fitzgerald, C. & Berger, J. G., Editors, Executive Coaching: Practices & Perspectives; Davies Black Publishing, 2002.
Flaherty, J., Coaching, Evoking Excellence in Others, Butterworth Heinemann, 1999.
Garvey Berger, Eds., Davies Black Publishing, 2002.
Hall, D.T., K. L. Otazoy, and G. P. Hollenbeck, Behind the Closed Doors: What Really Happens in Executive Coaching. Organizational Dynamics, 27 (3), 38-53, 1999.
Hargrove, Robert. Masterful Coaching; Jossey-Bass/ Pfeiffer, 1995.
Hodgetts, W.H., Using Executive Coaching in Organizations: What Can Go Wrong (and How to Prevent It), in Executive Coaching, Practices and Perspectives, Catherine Fitzgerald and Jennifer Garvey Berger, Eds., Davies Black Publishing, 2002.
Jay, M. Coach2 the Bottom Line: An Executive Guide to Coaching Performance, Change and Transformation in Organizations. Trafford Publishing, 1999.
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